Poor service

The response time of Bonitas is ab****nt. The client treatment is even worse, call centre agents get rude and dismissive when simple questions are asked. False promises of the scheme contacting members or doctor's rooms are heard everyday (they never phone back and if the rooms don't contact the scheme to follow this up then the authorisations never finalise.) When we as a doctors practice contact the scheme to try and alleviate our patient's complaints, we are dismissed and told we are not able to speak to the team leaders or even their superiors. Call centre agents are clearly picking up the flack and frustration from clients because of higher ups neglecting their responsibilities. The fact that there is no change after multiple complaints are made, on multiple platforms, is a clear indication of this. Bonitas is truly giving the impression that they are in it for the profit and nothing else.