POOR SERVICE AT BONITAS AND THEY ARE *****

I joined their medical aid in December 2022. The consultant that assisted me never advised me of any waiting periods. I had to ask her in writing via email regarding waiting periods and she advised that there is no waiting period on Day to day, Dentist and Maternity benefits. Last week i called the contact centre to make a booking since i discovered that i am pregnant and i was advised that i need to wait for 12 months waiting period. Which is not the same as what i was advised lastweek. I have been sending emails and communication is lacking on their side they are not resolving the matter.