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dviljoen D

1 reviews | Active since Jul 2016

07 Oct 2021, 10:13

Poor service and no refund of my money

Refund of savings: member nr ***. Ive terminated my medical aid as we are emmigrating. Ive terminated in July 2020. Ive sent numerous claims,made phone calls and yet no reaction. My latest reference nr is 110821QPSB70.

Its been longer than a year for the refund with nothing happening except for acknowledgements of receipts.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply07 Oct 2021, 10:32
Official
Hello  Dawie V

 Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
 Kind Regards
   
  The Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply18 Oct 2021, 16:00
Official
Hello Dawie V
 
Thank you for submitting a comment to us through Hellopeter.
 
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
 
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
 
We apologise for any inconvenience caused to you.
 
Thanks and regards
 
Bonitas Team