Hellopeter
Share Your Experience
MG
MACHEL G

1 reviews | Active since May 2012

10 Jan 2022, 19:36

POOR SERVICE AND NO FEEDBACK

I have sent my BONCAP INCOME VERIFIKATION FORM 2022 to BonCap on 4/11/2021.Ref nr 041121QVPKOH was received. I also received the following mail:Dear Miss J Geldenhuys

We acknowledge receipt of your Annual BonCap 2022 Income Verification via email/Fax They have requested affidavit regarding the income. This was sent to them and the following ref was received Your query number is : 291221QXXDRB. My broker has followed up and the answer was we have a backlog and will provide feedback. Several reference was received on my follow ups. In January 2022 a premium was deducted for an income group R19 000+. I have received an SMS that my medical aid is suspended. My oncologist has also phone me today informing me that they can not arrange my treatment because of the suspension. This is a total embarrassment. Several emails was sent to people without any assistance. In the meantime I can not go for my cancer treatment. Is that the way how they treat our members for people who is not taking ownership for problems to sort it out. Could management please look into the matter and assist me urgently. I need to get answers to start my treatment. I can not get penalized for staff that is not doing there work.

0
Replies (2)
MG
MACHEL G's update11 Jan 2022, 14:32
Reviewer Update
Now it is mentioned that they have only received the documents in January 2022. Please check your info.
Please see my email on 28/12/2021 - it was suppose to be in on 31/12/2021
From: Monica Geldenhuys [mailto:***]
Sent: Wednesday, December 29, 2021 10:12 AM
To: ***; ***; ***
Cc: ***
Subject: JANICA GELDENHUYS BONCAP ***
URGENT
Good day
I refer to the above.
Attached please find my affidavit that I am not owning any money in South Africa. I am currently in the UAE.

Please see your reference as well received in this regards
Sien ook hul reference op 29/12/2021
| Dear Sir/Madam This email serves to confirm that we have received and are attending to your email. Your query number is : 291221QXXDRB. Should you require any further information, contact us on ***or email ***. | The new Bonitas Member App powered by AMP helps you live your best life with health tips, a range of discounts, deals and more. Download the new Bonitas Member App now from the Google Play or App Store. Alternatively you may visit www.bonitas.co.za to register on the Member Zone and enjoy the convenience of accessing your medical aid benefits, tax certificates, claims statements and any other information relating to your membership 24 hours a day, 7 days a week.

I am sorry but this is not acceptable to expect from me to pay January premium for higher plan if the fault is on your side.




Bonitas Medical Fund
Bonitas Medical Fund's reply14 Jan 2022, 11:12
Official
Hello Machel G 

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Kind Regards

Bonitas Team