POOR SERVICE AND NO COMMUNICATION

Bonitas customer service is non-existent! Submitted a claim for a refund at the end of August 2024 and still waiting for the refund. Despite providing the bank details in the email, the refund was incorrectly processed into a closed account. I have escalated this issue multiple times, including reaching out to the principal officer, but have received no callback or email to explain the situation. I have been asked repeatedly to provide proof of my new bank details, yet the issue remains unresolved.

How does one explain this? Except that this level of service is unacceptable and raises serious concerns about the competence of your staff and their training.