Poor service and incorrect pricing for premium

I am a pensioner who has asked to rejoin Boncap Bonnitas after having terminated my membership in early 2015,my wife who is the principal member is still a member.In early October i made enquiries to rejoin the medical aid as a dependant.( I am a pensioner and so is my wife...we submitted supporting documents.Upon my daughter calling the call centre an agent assured her that i fell into the pensioner income bracket.He quoted an amount which my daughter confirmed with him,(R640.00)being happy with the premium,i submitted documents to rejoin, when i called the call centre.i was told i would be paying a much higher premium than quoted,as well as a rejoining fee which i understand but i cant see why i should pay a rejoining fee ongoing..this takes my premium to R960 ongoing for a pensioner on a govt pension.The agents are unhelpful and one even said he is new,he is unable to assist.He transferred the call which cut off.I have spent much thus far on phone calls and to my dissatisfaction,i feel Bonnitas does not have concern for pensioners..Its time people take their roles seriously and stop passing the buck.Even upon request of policy schedule...benefits were fowarded..not premiums .