TM
Tsholo M
1 reviews | Active since Nov 2017
09 Jun 2026, 11:10
Poor service and don’t take customers serious.
Poor service, You guys don’t take your clients serious. I logged a claim on Friday today date it is still not processed. I does not even show under claims status. How do you guys work kanti, it’s frustrating man.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
09 Jun 2026, 14:26Hi Tsholo,
We sincerely apologise for the frustration you’ve experienced and understand your concern regarding your claim. This is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you to assist.
Kind regards,
Bonitas team
We sincerely apologise for the frustration you’ve experienced and understand your concern regarding your claim. This is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you to assist.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply09 Jun 2026, 14:26
Official
Hi Tsholo,
We sincerely apologise for the frustration you’ve experienced and understand your concern regarding your claim. This is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you to assist.
Kind regards,
Bonitas team
We sincerely apologise for the frustration you’ve experienced and understand your concern regarding your claim. This is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you to assist.
Kind regards,
Bonitas team
TM
Tsholo M's updateReviewer Update
10 Jun 2026, 08:59I am yet to receive a call from your people and there’s still nothing under claims. You need to make that payment before Friday. I pay my contribution on time without fail.
TM
Tsholo M's update10 Jun 2026, 08:59
Reviewer Update
I am yet to receive a call from your people and there’s still nothing under claims. You need to make that payment before Friday. I pay my contribution on time without fail.