Poor service and Disgusted in their attitude...

As a Bonita's Member I am forced to utilize Pharmacy Direct for my Chronic Meds to avoid any Co Payments. Bonita's paid and approved my meds early July and to date I have not yet received my meds. I have had to purchase where I can and have been lent insulin to control my Diabetes. Due to the Unrest that has happened in KZN I has really battled to keep taking my meds and have as a result gone without for some time. as two corporate companies one would assume they would make an assertive effort to ensure their clients receive meds on time. I am just told by Bonita's that they have no control over Pharmacy Direct. After receiving a message from Bonita's stating I can go to any pharmacy without any penalties due to the unrest I went to clicks and my meds were declined as Pharmacy Direct was already paid. their system could have been adjusted to accommodate for the people who needed it. I have heard stories of how Discovery and MedExpress had still ensured their clients received meds even during the unrest in KZN. If these two corporates can arrange something why could the others not at least make an effort. what do we do in the future when something like this happens again. we will just be left with no meds. Bonita's should seriously consider using companies that try to ensure their clients are serviced. It is actually a disgrace how I as a diabetic was treated by the service providers that are their to keep me alive.