SD
Susan D
1 reviews | Active since Feb 2009
06 Aug 2025, 16:57
Poor Service Again
The call centre agent refused to allow me to speak to her supervisor/team leader after I learnt that Bonitas paid a service provider for chronic medication from day-to-day benefits
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Bonitas Medical Fund's replyOfficial
07 Aug 2025, 08:44Hello Susan
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply07 Aug 2025, 08:44
Official
Hello Susan
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team