Poor Service

I was informed to complete a wellness questionnaire in order to activate an additional benefit, which was completed on 17/11/22 (same date of my radiology claim) . My radiologist then submits his claim and it rejects. Assuming that the claim was summitted too soon, I request it to be reprocessed. The scheme then notifies me a few weeks afterwards that my benefits are exhausted. I then settle the account with the provider in order to avoid multiple calls and hand over for debt collection and decide to follow up with the scheme. I notify the service center on 25/01/23 that the benefit was activated and funds available - please reprocess my claim. on 28/01/23 I am informed that it has been submitted to claims for reprocessing. I follow up on 07/02/23 with no response. I get informed on 13/02/23 that the wellness booster benefit was in fact activated on 17/11/22 (family benefit) but the claim hasn't been paid. Another email from Bonitas on 02/03/23 advising me the claim remains rejected as the wellness booster was not activated. I then respond, with screenshots confirming the benefit active with no response to date. Just utter incompetence and inaccurate information shared by this service center. You advertise a benefit, it gets activated then you refuse to pay a claim! Hopefully I receive some assistance after this.