FM
Frank M
1 reviews | Active since Jan 2025
03 Feb 2025, 11:18
Poor Service
Just to reiterate my refund query is still not resolved. I keep calling them every second day and their call Centre agents just laugh at me and say refunds are on-hold
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Replies (2)
Bonitas Medical Fund's replyOfficial
03 Feb 2025, 11:46 Hello Frank M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Please note that your refund has been prepared and sent to finance for processing. However, we are currently conducting a routine verification of refund processes to ensure compliance with internal policies and regulatory requirements.
As a result, your refund has been temporarily placed on hold. We are working to resolve this matter as quickly as possible and will notify you once this review has been completed. We appreciate your understanding and patience. We sincerely appreciate for any inconvenience caused to you. Kind regards Bonitas Team
As a result, your refund has been temporarily placed on hold. We are working to resolve this matter as quickly as possible and will notify you once this review has been completed. We appreciate your understanding and patience. We sincerely appreciate for any inconvenience caused to you. Kind regards Bonitas Team
Bonitas Medical Fund's reply03 Feb 2025, 11:46
Official
Hello Frank M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Please note that your refund has been prepared and sent to finance for processing. However, we are currently conducting a routine verification of refund processes to ensure compliance with internal policies and regulatory requirements.
As a result, your refund has been temporarily placed on hold. We are working to resolve this matter as quickly as possible and will notify you once this review has been completed. We appreciate your understanding and patience. We sincerely appreciate for any inconvenience caused to you. Kind regards Bonitas Team
As a result, your refund has been temporarily placed on hold. We are working to resolve this matter as quickly as possible and will notify you once this review has been completed. We appreciate your understanding and patience. We sincerely appreciate for any inconvenience caused to you. Kind regards Bonitas Team
FM
Frank M's updateReviewer Update
03 Feb 2025, 13:54Hi,
Thank you for responding.
Kindly advise what is ETA. please note i was advised refund is on-hold since 2nd of January 2025, for how long am I supposed to wait?
my membership with you was terminated last year in August, since then i have been paying my medical bills from my pockets whilst waiting for your verification process
Thank you for responding.
Kindly advise what is ETA. please note i was advised refund is on-hold since 2nd of January 2025, for how long am I supposed to wait?
my membership with you was terminated last year in August, since then i have been paying my medical bills from my pockets whilst waiting for your verification process
FM
Frank M's update03 Feb 2025, 13:54
Reviewer Update
Hi,
Thank you for responding.
Kindly advise what is ETA. please note i was advised refund is on-hold since 2nd of January 2025, for how long am I supposed to wait?
my membership with you was terminated last year in August, since then i have been paying my medical bills from my pockets whilst waiting for your verification process
Thank you for responding.
Kindly advise what is ETA. please note i was advised refund is on-hold since 2nd of January 2025, for how long am I supposed to wait?
my membership with you was terminated last year in August, since then i have been paying my medical bills from my pockets whilst waiting for your verification process