FL
Fatima L
1 reviews | Active since Oct 2016
02 Jan 2026, 16:00
Poor service
Funds not loaded . Went the chemist to get medication I was told I have no funds available. Called Bonita's to establish what is the issue I was told I can pay cash and I will get a refund.so disappointed.i regret leaving discovery.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
02 Jan 2026, 16:23Hello Fatima L
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We will investigate this matter.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We will investigate this matter.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply02 Jan 2026, 16:23
Official
Hello Fatima L
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We will investigate this matter.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced and appreciate the opportunity to resolve it.
We will investigate this matter.
We value your patience and understanding while we work to resolve this issue promptly.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
15 Jan 2026, 19:58 Hello Fatima L Thank you for reaching out to us via hellopeter. Following our email communication, we confirm that your concern has been addressed and the matter is now resolved. We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process. Kind regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply15 Jan 2026, 19:58
Official
Hello Fatima L Thank you for reaching out to us via hellopeter. Following our email communication, we confirm that your concern has been addressed and the matter is now resolved. We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process. Kind regards,
Bonitas Team
Bonitas Team