Poor service

Once again Bonitas did not keep to there promises. After logging a complaint on hellopeter they responded without a dought. So here I go again, Lebogang Morobane promised that he will attend to the payments that was not settled since March 2019. He also confirmed that I will reveive feedback from him once all outstanding payments has been made. I received an updated statement from the practitioner to inform me that Bonitas used a code 514 that means the funds are depleted. Lebogang did not makr mention of the account been short oaid, he confirmed that the entire account will be settled. I will most definitely makr contact with the umbudsman. Bonitas you are not adhering to customer service. I