J
JOHN
1 reviews | Active since May 2021
27 May 2021, 14:28
Poor service
Firstly, y call was cut and I had to call a second time. I was referred to PPN because my query concerned spectacles. Bonitas is my medical aid. I was never advised that PPN deals with spectacle matters. Why did I have to call PPN to enquire about the status of my claim? PPN is Bonitas contracted service provider and Bonitas should deal with PPN, not the member. I waited 2 weeks without any feedback about my claim - only when I enquired, was I referred to PPN. Both Bonitas and PPN failed to deal with claim expeditiously.
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Replies (2)
Bonitas Medical Fund's replyOfficial
27 May 2021, 14:55Hello John,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind RegardsThe Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind RegardsThe Bonitas Team
Bonitas Medical Fund's reply27 May 2021, 14:55
Official
Hello John,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind RegardsThe Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind RegardsThe Bonitas Team
Bonitas Medical Fund's replyOfficial
31 May 2021, 22:22Hello JOHN, Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team
Bonitas Medical Fund's reply31 May 2021, 22:22
Official
Hello JOHN, Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team