1 reviews | Active since Nov 2010
POOR SERVICE
<p>As I was a member with Liberty medical scheme with no problems at all, Bonitas merged with them. I tried to get autorization to go to hospital more than a week with many emails send with out any reply. The day I went to hospital I had to pay the hospital and the doctor out of my poccket. I claimed it from Bonitas on 13 January 2017 and did a follow up via emails and still I am waiting for my money. After the problem I also notice they send me a member card with the member nr that was not excepted by the dr where my daugther was. Yet I had to pay for that doctor also. About 1 week ago I received an email stating my member nr wich is diffirent from my card. I have paid 2 dr's and hospital due to poor service from Bonitas and when I claim they take their time to pay me. In the time we are living the amount I had to pay is not as if I can afford waiting so long for my money. Bonitas get their money without any problem so what is their problem. I have never expierced this kind of service in all the time I was on a medical aid.</p>
Hello JC Venter,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello JC Venter,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
It seems handy just to answer on Hellopeter, yet I have had no speedy help at all. I think it is beter Bonitas must not reply on Hellopeter if they don't deliver what they say.
It seems handy just to answer on Hellopeter, yet I have had no speedy help at all. I think it is beter Bonitas must not reply on Hellopeter if they don't deliver what they say.
Hello JC VENTER,
Thank you for submitting a comment to us through Hello Peter.
Our representative could not get hold of you; we hereby confirm that an email has been sent to you and we will await your reply.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team.
Hello JC VENTER,
Thank you for submitting a comment to us through Hello Peter.
Our representative could not get hold of you; we hereby confirm that an email has been sent to you and we will await your reply.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team.
It is so nice to see how qiuck Bonitas reply on Hellopeter, to impress but don't do anything about the problem. It will be a month this weekend and still Bonitas does not even do a single evert paying me back my money. I would like to see if I have to skip a month to pay them what the outcome will be. I am sure nobody has R6845.00 in their back pockets to play with in todays life. I urge Bonitas to pay asap
It is so nice to see how qiuck Bonitas reply on Hellopeter, to impress but don't do anything about the problem. It will be a month this weekend and still Bonitas does not even do a single evert paying me back my money. I would like to see if I have to skip a month to pay them what the outcome will be. I am sure nobody has R6845.00 in their back pockets to play with in todays life. I urge Bonitas to pay asap
More than 1 month later and still no answers, no refund no nothing. How long do I still have to wait after all details has been send via email to received my payment. I need the mouney urgent seeing that I have not budget to pay the hospital and Doctor due to Bonitas poor service. URGENT ATTENTION TO THIS LONG OUTSTAND PAYMENT.
More than 1 month later and still no answers, no refund no nothing. How long do I still have to wait after all details has been send via email to received my payment. I need the mouney urgent seeing that I have not budget to pay the hospital and Doctor due to Bonitas poor service. URGENT ATTENTION TO THIS LONG OUTSTAND PAYMENT.