poor service

<p>So I to have sort out a query with med scheme Bonitas administrator on behalf of my mother in law. Which has been the most horrific experience the call center staff cannot solve a problem and as a easy cop out they but you on hold for 20 minutes at a time each and every call center agent do have the exact same modus operandi in total I have been on the telephone for over 2 hours, costing me over R150. The following people gave me the worst service possible, Thandeka, Thabelo Moalusi, Nkhabiseng Rammala, Ismael Maboko, Thabiso Mabboko, Thabiso Monjari. Tish Sihlali is in the meeting the whole day refusing to speak to me. They even tell me with pride in their voices that the turn around time is five days, this after they said the deadline for the 23 of December.</p>