Poor Service

<p>I phoned Bonitas call centre number, the lady could assist and therefore transferred me to another consultant. The consultant said that he cannot assist me as they are experiencing high call volumes. I called again and before I could speak the lady asked if she can I take a msg. So I told her that I need to speak to someone regarding option. She gave me another number.</p> <p>So when I called the number the lady told me that the consultants are on training and she is not authorised to assist.</p> <p> </p> <p>This is poor service - I understand that consultants needs to be trained but have some staff or managers to assist with queries.</p> <p> </p> <p>Thanks</p> <p> </p>