POOR SERVICE

i am Louiza Tshabalala Membership no: ********** 6192, ID: ********** 502084 I am disabled...wear surgical boots. i am on boncomplete option, i was told by bonitas that they cover my boots ONLY from my savings, fair enough. last year i went to my orthopedic and my boots costs R8300.00 and med covered them from my savings then i was happy. this year i went to the same doctor knowing i have enough funds, MEDICAL AID DON'T COVER ALL OF A SUDDEN, I DON'T THINK WHOEVER TOLD ME UNDERSTAND THE FRUSTRATION OF NOT BEING PRIVELLEGED NOT TO GET INTO SOME SHOE STORE AND BE ABLE TO BUY A PAIR OF SHOES FOR YOUR SELF NOT BEACAUSE YOU CAN'T AFFORD BUT BEACAUSE YOU DISABLED. NOW on bonitas 2019 brochure page 21 it is still written that GENERAL APPLIANCES SUCH AS WHEEL CHAIRS AND CRUTCHES ARE PAID FROM MY SAVINGS, WHAT IS SO DIFFICULT TO PAY THEN? i have enough funds and my doctors accountant are harrasing me wanting their money....i have been talking to med consultant but no luck.... one of my case no is 280319QB52RV...PLEASE PAY THIS ACCOUNT. BEFORE WITH LIBERTY I NEVER SUFFER LIKE THIS, I USE TO HAVE MY SHOES EVERY YEAR AND NOW THIS! THIS IS NOT THE KIND OF SERVICE I AM EXPECTING FROM SUCH A BIG COMPANY...