poor service

I am extremely frustrated with the lack of service regarding my MSA refund following my retrenchment in August 2025. I followed all protocols and waited the required four months for a January payout, yet I am still being ignored. I have spent over R250 on airtime just to be told the matter is 'escalated.' A verbal promise made on 17 February for a 10-day payout has also been broken. I require an immediate date for my payment before I escalate this to the Council for Medical Schemes.