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JM
Jodi M

1 reviews | Active since Aug 2017

04 Apr 2018, 09:37

Poor Service!!!!!!!!!!!!!!!!!!

I've logged a complaint with Bonita’s Medical Fund on 26th March already and to date received no response and no courtesy call to acknowledge receipt thereof either - A medical aid that support its members exactly how?

Do I need to lay a complaint with the Council of Medical Scheme first before getting a response form you people?

My membership and contact number has been provided in my last complaint. Feedback is required its been more than a week already?? why has no one gotten back to me????????

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply05 Apr 2018, 04:10
Official

Hello Jodi22,

Thank you for submitting a comment to us through Hello Peter.

We confirm that a detailed email has been sent to you and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Best regards,

JM
Jodi M's update05 Apr 2018, 08:22
Reviewer Update
Hello Bonitas Team..... IT HAS TAKEN YOU 8 DAYS TO PROVIDE ME WITH FEEDBACK WHICH IN NO WAY HAS RESOLVED MY ORIGINAL COMPLAINT. PATHETIC!!!!!! YOUR DETAILED EMAIL TO ME BASICALLY PROVIDES ME WITH INFORMATION THAT I'M ALREADY AWARE OF???? NOTHING DETAILED ABOUT IT? I KNOW THE ACCOUNTS ARE REJECTED/ SHORT PAID .... I WANT TO KNOW WHY ITS BEEN REJECTED/SHORT PAID WHEN MY AVAILABLE BENEFIT FOR CONSULTATIONS AND GP'S AS AT TODAY IS R2500.00 , MY DAY2DAY IS R2600.00 AND ADDITIONAL NON-NETWORK GP BENEFIT OF R1600.00, EXACTLY WHAT BENEFIT IS DEPLETED? AGAIN DR LAUBUSCHANGE ACCOUNT IS REJECTED DUE TO DEPLETED BENEFITS BUT I HAVE AVAILABLE BENEFITS BEARING IN MIND YOU ARE REJECTING A PMB CLAIM WHICH ALL MEDICAL SCHEME MEMBERS SHOULD HAVE ACCESS TOO...... I FIND IT GROSSLY UNFAIR THAT BONITAS MEDICAL FUND GETS TO TREAT CUSTOMERS IN THIS MANNER AND PROVIDE MISLEADING INFORMATION TO CUSTOMERS, YOUR COMPLAINTS PROCESS IS UTTER ****. ABSOLUTELY NOBODY HAS BOTHERED CALLING ME REGARDING MY COMPLAINT BUT JUST SENT A ****TY EMAIL WITH AGAIN INCORRECT INFORMATION. NONE OF MY QUESTIONS HAS BEEN ANSWERED. CHECK YOUR FACTS AND GETS BACK TO ME WITH PROPER FEEDBACK.
Bonitas Medical Fund
Bonitas Medical Fund's reply07 Apr 2018, 05:34
Official

Hello Jodi22,

Thank you for submitting a comment to us through Hello Peter.

We confirm that our representative has contacted you and final feedback will be provided accordingly.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Best regards,