Poor service

Over the last three months I've been trying to get the medical aid to settle a claim . I've been informed that the information was incorrect, after numerous consultations with the doctors accounts department, they assured me that all the information was correct and the accounts was resubmitted and a updated reauthorisation was submitted to the medical aid on numerous occations as well as to the querie walk in centres. telephonically I have tried to resolve this issue but the consultant does not have an idea of my reauthorisation. I suggested to the consultant to email me the required details to personally take it to the doctors accounts department.

This has costed me alot of time and high phone bills as well as unwanted stress. Previously I was covered with Liberty Medical Aid and I have never experienced such disappoining service and they have always delt with queries professionally and timeously.