Poor service

I've been struggling with Bonitas since June for refunds on Dr's visits Bonitas claims that the payments have been done, but even after sending my bank statements, they still just sing the same tune. Don't even think they've check the statements to see that there were no payments from them. When you have a huge medical aid premium like mine, you can't afford to wait for R2,500 refunds for ever, and then Bonitas claims that they have paid it. Please Bonitas, just send me the proof of payment.... just like I had to share my bank statements with you