Poor service

I I'm very disappointed in them as they are getting worse by the day.The patient always has to either pay a co-payment,pay half the account or pay in full. My recent experience with is terrible They refuse to pay for blood work out of hospital where I as the patient has to pay half the bill. I made contact via phone call and was informed that it is PMB bloods that's the reason for no payment. I was informed that a letter of motivation can be submitted for claim to be reprocessed. Letter was submitted and clearly states the reason why the requested bloods was of importance at that time. They clearly don't care about your health and prevention of fatal incidents. They draw up a treatment plan according to your diagnosis and if that specific code does not appear on your treatment plan,you can be sure to go broke and hungry.For me it's using own initiative as to what else would the patient need in different cases according to the diagnosis and symptoms represented at the time. If it's a cardiac patient shouldn't there be codes for all bloods related to that diagnosis? I received a email stating that they not paying due to codes not on treatment plan. I will have a heart attack sitting with chest pain but to scared to go see a doctor because you not sure of payment from this medical aid. All this money 💰 we pay every month for such poor service. Patients receive lawyers letter's due to all kinds of excuses not to pay the service providers. Believe me they really look for any kind of reason not to pay.At the end of the day you must stand alone with your bill but they smile for your contribution every month. All about the business not the patient.