Poor service

I resigned in January and immediately made contact with Bonitas to get advice on how to continue with the medical aid paying for myself since I'm not employed anymore. Made several phonecalls where different people will give different advices. One of those were:Write an email stating that you want to do direct debit, I did... Wrote about three emails as instructed by three people nothing happened then I decided to go on the bonitas website where I communicated with a broker, she sent me application forms and emailed a cancellation form where I got a response on the 24th of February of the Cancellation of membership, then I app**** through her for another medical aid, a cheaper option and I selected the debit date on that form which was the 15th so it was going to start to debit on the 15th of March... 16 of March no debit orded from Bonitas, I asked the broker what happened she said I must contact bonitas, I did and was informed that they did not receive my application, I was sent again from pillar to post from long telephone waits to no feedback... Later in March i was informed there is no documentation for me so we restarted everything with this broker,I took a cheaper option that was R3568, 1April I got a debit of R4716 from nowhere when I followed up i was informed they put me back on the old medical aid from when i was still employed the medical aid that I requested to terminate because I couldn't afford since the part my employer was paying it was gonna be all on me now. Last week I received a sms stating that my account is suspended because I owe R4716 now when i send an email with the proof of payment for the 1st of April I was informed that that payment was for March... Which March because I was not covered then because Bonitas did not receive my application form. I'm fed up with the way Bonitas handle things. Before they decided to put me back on my employer's medical aid when I was making telephone follow-ups they will tell me a particular person will contact me about it but no contact whatsoever about two occasions... Then boom an unsolicited debit. I'm totally dissatisfied with Bonitas and I can't deal with this.