POOR SERVICE

I called on the 13th of August to follow up on the refund that was due to my mother only to be told that no refunds are due to her as she does not have a credit on her account. This was strange as it is showing on her bank statement that there was a double deduction at the end of July plus the manual payment done on the 11th July . The lady whom I spoke to said she will follow up and call me before Close Of Business 13 August. <br> <br> I had called earlier on the 14th of August and I am now been told that the money has not been allocated, and Thuli jumped steps and she was not supposed to send that e-mail. The guy whom was assisting me said he will call me on Monday and for sure he called me on Monday to advise that your office open at 08:30 he is still waiting for response. <br> Tuesday, Wednesday and Thursday nothing, until I call again after 12:00 and to be advised that they can't get hold of the credit controller whom is managing this account.<br> I have been advised there is no supervisor that can help and for me to complain to.<br> Once again I am promised someone will call me for the 4th time today