Poor service

Poor service and share information with external companies. I decided to change medical cover and cancelled Bonitas, they processed a claim after cancelation and came back to claim the funds, this was done and they referred my details to an external company claiming funds which does not match the detail as Bonitas claim. Bonitas was contacted to find out who they provided my details to and request a settlement statement. Bonita's cannot provide a statement and only willing to quote a settlement without any statement. In the interim they referred me to debt collectors to claim amounts without any statement for outstanding debt. This was enquired with Bonitas and the service provider where to date no response received from either parties. My personal information was shared with a company claiming further funds without any identity as well as exposing my personal information for possible *****. Bonitas was contacted to confirm the debt collectors, to date i have not received any response to confirm my personal information is handled with care. They have accepted all payments for the claim they submitted and cannot provide a statement or settlement letter of debt