JP
Jim P
1 reviews | Active since Mar 2015
18 Jan 2023, 12:03
Poor response on query
On ***7 I wrote to Bonitas to obtain financial details of medical purchases. I have been treated like a ping pong ball between the the main section and Denis (the dental section)
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
18 Jan 2023, 12:48Hello Jim P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Best regards,
Bonitas Medical Fund's reply18 Jan 2023, 12:48
Official
Hello Jim P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Best regards,
JP
Jim P's updateReviewer Update
18 Jan 2023, 13:11Copy and paste
JP
Jim P's update18 Jan 2023, 13:11
Reviewer Update
Copy and paste
Bonitas Medical Fund's replyOfficial
18 Jan 2023, 13:29Hello Jim P
Thank you for notifying us of your complaint. Kindly note that this matter is being investigated. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. Kindly note that this matter is being investigated. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Best regards,
Bonitas Medical Fund's reply18 Jan 2023, 13:29
Official
Hello Jim P
Thank you for notifying us of your complaint. Kindly note that this matter is being investigated. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. Kindly note that this matter is being investigated. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Best regards,
Bonitas Medical Fund's replyOfficial
19 Jan 2023, 22:49Hello Jim P Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind regards Bonitas Team
Best regards,
Bonitas Medical Fund's reply19 Jan 2023, 22:49
Official
Hello Jim P Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Kind regards Bonitas Team
Best regards,