CG
Carrie G
1 reviews | Active since Jun 2013
20 Oct 2022, 10:24
Poor response
Please allow me to use my own pharmacy as pharmacy direct keeps delivering my daughter's chronic medication late and its costing us more than the co payments. We have emailed you a few times and we are still waiting for a response. Sadly, quality of life is not of importance to businesses!!!
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
20 Oct 2022, 10:36Hello Carrie Anne G
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply20 Oct 2022, 10:36
Official
Hello Carrie Anne G
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
21 Oct 2022, 13:49Hello Carrie Anne G Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with a presentative from Pharmacy Direct , we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply21 Oct 2022, 13:49
Official
Hello Carrie Anne G Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with a presentative from Pharmacy Direct , we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team