1 reviews | Active since Jul 2012
Poor response and treatment by Bonitas
We are very unhappy with how Bonitas has chosen to treat us in this difficult time.
My grandmother is a member of Bonitas, she fell and broke her hip. They refused to send an ambulance to transport her to the hospital, so we had to take her by car. they then took hours to approve her admission to the hospital. She was in Netcare Akasia for weeks, and Bonitas took THREE days to approve her surgery, no they want her to pay R45 000.00 as the correct authorization wasn't obtained. Where is a state pensioner going to get that kind of money? We dont have it either, why do we pay so much for a medical aid if they dont pay what they promise?
Queries to Bonitas are answered after days and sometimes weeks of waiting and resending. Replies never answer the queries and all they do is say "sorry you must pay"
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team