Poor Resolution Time - Again !!

Member Number: ********** 7900 Queries: 191118Q3W1SZ, 101218Q4WSK0, 031218Q4JD3K I apologize for going this route, yet this seems to be the only way to get attention. I had to take the same route in August 2018 after logging a case in June 2018. On 16 November 2018 my father went for his chronic checkup at his Physician. Bonitas took the monies from the day-to-day benefit instead of PMB benefit. I logged a query with them on 19 November 2018 and was informed the query was sent to PMB. However, it is 13 December and yet nothing has been corrected and no correspondence. Every time I phone or I get told it will take 5 to 15 working days. When I phoned on 10 December, I was informed that the query has not even been touched and it has been escalated. This process takes 24 to 48 hours. Guess what? We are on 72 hours. Hope that this query will now get the urgent attention it needs.