1 reviews | Active since Jul 2015
Poor resolution time
Member Number: ********** 7900 Queries: 240718CMNXR8, 150818CNMVYD, 020818CN1NR3 On 22 June 2018 my father went for his chronic checkup at his Physician. Bonitas took the monies from the day-to-day benefit instead of PMB benefit. I logged a query with them on 9 July 2018 and was informed the query was sent to PMB, however, it is 17 August and yet nothing has been corrected. Every time I phone or email I get informed that it takes 15 working days. The 15 working days has now turned into 28 working days. I am quite saddened by the fact that a big and well known corporate as Bonitas does not provide feedback. Their customer experience is definitely not the greatest and why does simple processes take so long. The industry is moving towards AGILE without compromising customer experience. Hope that this query will now get the urgent attention it needs.
Hello franesterhuizen,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number and contact details in order for us to assist with your query.
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Kind regards,
Bonitas Team
Best regards,
Hello franesterhuizen,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Best regards,
Hello franesterhuizen,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Hello franesterhuizen,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Hello franesterhuizen ,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,
Hello franesterhuizen ,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,