Poor poor service on all levels

This medical aid did not pay for medication prescribed by a dentist for an abscess that I had because the pharmacist used their own practice code rather than the doctors code. I don't know the price of medication and paid the amount as I thought this is what was due by me. The medical aid now want me to send them the slip, which I threw away as I don't keep slips for items bought that doesn't have a warrantee, and I could not give this to them as explained, now I have to go back to the pharmacy as they made a mistake, and I have to rectify this, and I don't know why the systems on the medical aid side or pharmacy side did not flag this transaction as an error when the pharmacist entered the wrong practice number as the medication is a schedule 5 anti biotic. This all has been explained to them and still, after I had surgery 3 weeks ago, they wont refund me until I get this info and send it to them, because it seems I am at fault. No regard for someone that is still on sick leave and have to submit documents that they can get from the pharmacy themselves as the error is between them.

On another matter, I had to pay a co-payment for my surgery, and can only claim this back from my GAP cover as soon as Bonitas has paid the hospital and have added this to their monthly statement, as this is required by my GAP cover. The bill was sent to them on 26 May, I sent it on 28 May and my wife was told on 30 May that it would be on our statement. Surprise surprise, that does not reflect on my statement, and now I have to wait another month to claim this back, as I was told in the past they don't do separate statements during the month, so I have to sit and wait for them. This in times where every cent counts to any household, but if I am late by a day with a payment, there would be hell to pay. The medical aid does work, but their admin is woeful.