1 reviews | Active since Nov 2017
Poor poor service forcing me to pay a paediatrician out of my pocket!
My son was born in October 2017, Bonitas took forever to register him on my medical aid. Then after the normal scheduled paediatric visits, I had have been bugged by them that the medical aid has not paid for the consultations. I phone a number of times and firstly the issue of getting through to a person to speak to. The first time I actually get through, the person said they loaded my account incorrectly and will ensure to deduct from the benefits and not my savings. The paediatrician also tried to contact bonitas. It has been four months now and I was forced to pay the outstanding money to the paedriatrician. This is unacceptable. We have medical aid for a reason, to not have to pay out of our pocket after the R6k a month I pay to Bonitas. I am seriously considering another provider.
Hello debs005,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hello debs005,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hello debs005,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we confirm that your concerns have been addressed.
Feedback will be provided once the claim has been processed accordingly.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello debs005,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we confirm that your concerns have been addressed.
Feedback will be provided once the claim has been processed accordingly.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello debs005,
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas team
Hello debs005,
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas team