Poor, Poor, Poor Service.

Since my father's passing on 21 May 2020. Almost every month I have had to spend hours on the phone calling into Bonitas, and every month since then they still can't get it right! I have made it clear that my mom would now be the main member. I had given all her information with the the new banking details. Everything they required. Since then there have been issues with deducting monthly contributions. First they apparently tried to deduct from the wrong account, my father's account. Then they deducted 2 months contributions at one time for in one month because of the previous error. Then they said she didn't owe anything. Then on calling on the umpteenth time she apparently now owed money which she had to pay now. They said she received an sms of this balance owing. Surely they should have emailed a statement of some sort? The story keeps changing. I was also put on hold because the consultant was angry with me. POOR, POOR, POOR service!!! I am still waiting on my membership card since June 2020. Every time I have to call in to update information that I have already given them. When will you get this right?