POOR POOR CUSTOMER SERVICE AT BONCAP

Terrible customer service. Not even a letter to *** could elicit a reply. It's going on for a year being a Boncap member, that I simply struggle to get a paid visit to a gynaecologist because there are none on their Port Elizabeth list. All you get is a reference number, and an idiotic response, like asking what to do if there isn't a gynaecologist on the list, and a reply, the client must pay out of network costs. They send a list containing the name of a gynaecologist for 2023, but when I phoned the number it turned out to be a cash practice, and the relevant specialist didn't even work there any longer. Now I'm back to getting a list with a few names on, copied from xcel that is so small I could hardly read it, and had to copy and paste to see anything, with no gynaecologist, and a reply what is the specialist's practice number to see if he is on the list. This is laughable if it wasn't that I'm 75 and sick and tired of this. They keep no history, every query is sent to another person, and all you get is reference numbers and codes. Truly disgusting. How can you send such stupid replies - it shows you don't even read the e-mails properly. PLEASE BONCAP - don't just send me your usual standard reply that you're looking into it.