Poor member service

Good Evening

Member number ***.

It is with great disappointment that I write this mail considering the time of night. I am truly considering terminating my membership with Bonitas at this moment.

I have never had to chaise getting my Contraceptives like I did for the past 3 weeks on end with no help yet medical aid fully paid monthly and on time.

Firstly the partnership between Bonitas and Pharmacy Direct is a **** one if I may say so myself. I had made over 10 calls in order for me to get helped and nothing to this point and they keep doing things I told them not to.

Secondly the Bonitas staff do not seem to know what they are employed to do. On the 23rd of November I underwent a procedure to remove my Mirena(contraception device), both gynae and hospital processed claims and yet according to Bonitas to this day I still have.

Thirdly I have been sent from pillar to post by everyone that is supposed to help me. I need rather I am in urgent need of my Yaz Contraceptives I should have started as at 23 November but because people are not doing the jobs well your systems are still not up to date.

Why are we paying medical aid if we do not get the benefits we pay for? Why do we have benefits put in place if they are not going to be beneficial to us when in need?

I need my things updated and my Contraceptives approved this back and forth is definitely not what I have signed for.

Kind regards Katlego B Malemela