Poor medical aid experience and no Response

Please take not of the following complaint.

To start off the complaint my medical aid was suspended in November due to a short fall on the medical monthly payment. This was not the case at all , it monies was incorrectly allocated . Sheraldine Van Coller , has done an reconciliation on the account providing the information that this was done wrongfully and that the medical aid should no have been suspended in the first place.

I have sent an email to her regarding an refund on the shortfall I had to make cash and sent a proof of payment to Bonitas because of the fact I was concerned for the well being of my wife who was in due course admitted to the hospital for a operation . I have in due course requested a refund on the amount that was paid – R2013.00 , I was sent an email from Sheraldine on the 18th of Feb regarding my refund of the wrong full shortfall on the medical aid ( she has admitted to the error) , she has advised on her mail that the refund is loaded and would be done within 7 working day’s , today makes the 8th working day with no refund done , I have sent her several emails and made several phone calls regarding this with no rely from her yesterday , the question is because of this error am I as a client now being ignored ?

I have also been bombarded with billed from the hospital that has been requested for me to pay due to the error made by Sheraldine Van Coller , I have also sent the bills to Bonitas as the request for payments to be made to the hospital bills.

Can the complaints department lodge an investigation with in this matter with the upmost importance and get in contact with myself

Johann Van Tonder ********** 943

If I can have no results with the wrong full suspension of my medical aid and the bills that should be covered by die medical aid not be sorted out I will have no option but to refer and send all the commutations to the medical Ombudsman