Poor impersonal response of Query

Bonitas sent me an incorrect email with another patient's details. When i realised this I tried to contact them to alert them to this error. Phoning the info number is a nightmare- all the extensions that i chose i had to deal with an automated machine response. I decided to email to their queries email address. I received an impersonal response: \Your inquiry regarding the incorrect e-mail has been referred to the correct e-mail address.\" No thank you for alerting us to the error and for the inconvenience. Their staff need training in how to respond to people not to machines. I took the trouble to alert them to this error. It took me about 45 minutes of my time to sort this out because their call centre options were not suited to my query. The least they can do is say thank you.<br> Rude staff<br> "