POOR HEALTH CARE SERVICE FROM BONITAS

I recently moved to Bonitas Medical Aid, from Bankmed on 01 November 2023. I have indicated to them since joining date that my husband is Diabetic and used to belong on CDE program in Bankmed. To date Bonitas has not assisted us in finding a specialist for him to visit, hence he has not been able to get his repeat script for the medication. Only to find out last week that his sugar levels, cholesterol levels and BP is incredibly high and uncontrolled, which is quite detrimental. I also have a chronic medication for Ulcer which has been on Bankmed for year, and now Bonita wanted a letter of motivation from my specialist. To get this I need to pay a cash consult of R2400?? my monthly contribution to Bonitas is R9800, and they expect us to pay out of our pocket even though I pay such exhorbidant montly premiums?

we have not had issues like this when in Bankmed. We were promised a smooth transition from Bankmed to Bonitas, and our experience thus far is far from smooth. Bonitas does not care a single bit about their members and their health. It is quite evident from my husbands health issues. Disgusted, Disgruntled and Deeply Saddened with our health care services

Yesterday my husband received a call from a case manager, who begins to advise him on his diet, excercise etc, nothing that we are unaware of, as this was covered in our CDE clinics with Bankmed. When asked about how payment for Specialist would work, the so called case manager knew nothing about? don't get people to call us when they are unable to assist.