NM
Noel M
1 reviews | Active since Feb 2025
10 Feb 2025, 13:56
Poor Frustrating Service, No Refund!!! No Refund!!! No Refund!!!
On Thursday 06/02/2025 you said query referred to finance department for processing, Friday I receive different email, today again i get an email to ask me for Authorisation letter, please refund my savings, if you fail i will escalate the matter to medical schemes Ombudsman.
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Bonitas Medical Fund's replyOfficial
19 Feb 2025, 20:42Hello Noel M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply19 Feb 2025, 20:42
Official
Hello Noel M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team