1 reviews | Active since May 2016
Poor follow up service from Bonitas Medscheme
<p>I was due for a claim on the 18th of may 2016. I ensured I updated my bank details before the said date so I can get a transfer into the correct account. However I discovered the bonitas automatic reply had furnished me with the wrong maintenance email adress. The call centre agent then gave me the correct email address and my details were updated within 24hrs. The call centre agent said the amount would be correctly transferred to my fnb account on 23 may. I have still not received the payment however the email correspondence has closed the query stating that payment was made on 18 may. Im very unhappy because I changed my details on time but bonitas has failed to do right.</p>
Hello Bhenguth
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Bonitas Team
Hello Bhenguth
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello Bhenguth
Thank you for submitting a comment to us through Hello Peter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Hello Bhenguth
Thank you for submitting a comment to us through Hello Peter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team