Poor feedback and communication

I am shocked and disappointed with Bonitas' failure to support me during a critical time. After being diagnosed with pre-eclampsia (hypertension in pregnancy), my doctor recommended close monitoring to ensure my health and baby's survival. However, Bonitas consistently delayed approval for additional visits.

On October 30th, I submitted the PMB (Prescribed Minimum Benefits) form, only to be told it was sent to the wrong department - despite following the call centre's instructions. The consultant then sent me a benefits pamphlet, which I already understood, highlighting hypertension as a PMB.

After waiting seven business days, I was asked to provide more information on required visits. I immediately contacted my doctor and resent the form. Bonitas promised a 3-5 business day turnaround but failed to meet this.

Today, six business days later, I was informed that my request would be sent for PMB review ONLY now, with no guarantee of approval. This is despite the Council of Medical Aids stating PMBs must be covered by law.

Twenty days have passed since my initial submission, and I'm still waiting. The stress of constant follow-ups and accumulating bills is exacerbating my condition, making bedrest and blood pressure management challenging.

Bonitas' inefficiencies have compromised my care and well-being. I urge them to reevaluate their processes and prioritize members' needs, especially during emergencies.

I have now requested the phone recordings as I am taking this further as you are playing with 2 human lives!