Poor customer services at Bonitas

I am very unhappy with the customer services that I received at Bonitas Medical Fund.

After 3 years I have not received any medical aid card and I phoned them numerous times to request the delivery of the card.

I terminated the medical aid and send through al the supporting documents on the 8 February 2023 - giving them notice that I am going to a new medical aid the 1 April 2023.

The end of March they took off a dubble payment from my bank account. When I phoned them and enquire from them what is going on they said that they suspended the medical aid due to non-payment and it showed on their system that the documents have not yet been processed to terminate my membership.

They told me to call back only after 5 days...