DM
Dikabelo M

1 reviews | Active since Nov 2019

14 Jul 2023, 10:01

Poor Customer Services

Fundiswa Hlazo Boncap Beneficiary Management The above mentioned lady, will make Bonita's loose Client, I called in today 14/07/2023 at 9:22am spoke to Fundiswa Hlazo requesting a simple membership certificate, she was silent on a call, I asked her to hold the line until a receive my certificate, she was very rude and shouted at me over the call, I have never received a poor customer services like this, I wanted to re-join but i doubt if i still wanna come back to Bonitas.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply14 Jul 2023, 10:15
Official
Hello  Dikabelo M 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We are investigating this matter.  We appreciate your patience while we are resolving this query for you. 
Kind Regards

Bonitas