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Ntsako M

1 reviews | Active since Jun 2022

14 Jun 2022, 10:03

Poor Customer Service from BONITAS

I am disappointed of bonitas to be finally reporting this here when i have made numerous follow-ups for clarity within their channels without response. I have made an authorisation for a critical eye procedure which was approved but part of the claim was not paid without any explation except of 'MODIFIER' status on their portal. i now have to pay this part to the service provider while i pay BONITAS more than R6000 every month to pay for my medical needs. This is poor service from Bonitas ignoring our queries.

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Replies (9)
Bonitas Medical Fund
Bonitas Medical Fund's reply14 Jun 2022, 10:08
Official
Hello Ntsako M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.  We appreciate your patience while we are resolving this query for you. 
 Kind Regards

Bonitas Team
NM
Ntsako M's update14 Jun 2022, 11:24
Reviewer Update
I will be happy if you do come back to me as i have already followed up for more than 2 weeks without a reply on a simple customer query
Bonitas Medical Fund
Bonitas Medical Fund's reply14 Jun 2022, 12:15
Official
Hello Ntsako M
Thank you for notifying us of your complaint.  We are investigating this matter.  We appreciate your patience while we are resolving this query for you. 
 Kind Regards

Bonitas Team
NM
Ntsako M's update15 Jun 2022, 13:05
Reviewer Update
good day, its been 24 hours since reported here and I haven't received any feedback for a query logged 2 full weeks and 1 day ago. This is unprofessional coming from you guys.
Bonitas Medical Fund
Bonitas Medical Fund's reply15 Jun 2022, 16:10
Official
Hello Ntsako M
Thank you for notifying us of your complaint.  We are investigating this matter.  We appreciate your patience while we are resolving this query for you. 
 Kind Regards

Bonitas Team

NM
Ntsako M's update27 Jun 2022, 17:38
Reviewer Update
Tomorrow will mark 2 weeks since I reported this issue here and extra 2 weeks since I 1st reported the issue to them. Till To date the issue is still not resolved. I am asking my self what type of investigations being conducted.
NM
Ntsako M's update05 Jul 2022, 09:10
Reviewer Update
After 3 weeks this issue is still not resolved by Bonitas and they seem not to take their customer's issues seriously if they cant resolve a simple query in 5 weeks. They don't care at all
NM
Ntsako M's update19 Jul 2022, 10:35
Reviewer Update
Bonitas Medical fund has chosen to ignore my queries both in their platforms and also from here. I can conclude that they don't care about their customers even though we pay them a lot of money for them to care for our health needs. Its even scary knowing that we have chosen to trust them with our health needs. Being ignored for the services you pay for its even worse.
NM
Ntsako M's update31 Jul 2022, 14:03
Reviewer Update
Finally after several follow-ups to bonitas the issue has been resolved