Poor customer service

Item: Bonitas Medical Fund
Rating: 1
Author: Nelly L

I terminated my contract with bonitas 6 months ago I was supposed to get my savings refund after 4 months but until now I didn't get any I called and send emails numerous time the response is the EFT is on hold and they can't release my funds but I received the email on the 18 Dec 2024 that my savings will be paid within 5 to 7 working days I don't know whether we being ****med or what should I think.

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

06 Jan 2025, 18:26

Hello Nelly L

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team

Bonitas Medical Fund's reply06 Jan 2025, 18:26

Official

Hello Nelly L

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team

Bonitas Medical Fund's replyOfficial

21 Sept 2026, 20:11

Hi Nelly,
We sincerely apologize for the frustration caused. Please note that we have referred your inquiry to our support team, who will assist you further regarding your payment request.

Kind regards,
TPM

Bonitas Medical Fund's reply21 Sept 2026, 20:11

Official