MK
Morne K
1 reviews | Active since Dec 2014
27 Oct 2021, 08:27
Poor customer service
I submitted a claim on 29 July 2021 for a refund for prescribed medication paid by the main member. I did not receive any feedback from Bonitas and after followups I only received a response on 27 October 2021 claiming that information that was originally submitted is outstanding. Pathetic service from Bonitas.
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Bonitas Medical Fund's replyOfficial
27 Oct 2021, 08:49Hello Morne K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply27 Oct 2021, 08:49
Official
Hello Morne K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team