Poor customer service at Bonitas Medical Fund.

Item: Bonitas Medical Fund
Rating: 1
Author: Liezl van der Merwe

I've been struggling to communicate with Bonitas for more than 2 weeks now. I just don't get any proper reply from them. I've been paying my premiums and it is up to date, somehow they deactivated my membership and I can't get someone to update my status with them.

Helpful (0)

Replies (1)

Bonitas Medical Fund's replyOfficial

13 Feb 2026, 07:30

Hello Liezl van der Merwe

Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team

Bonitas Medical Fund's reply13 Feb 2026, 07:30

Official

Hello Liezl van der Merwe

Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team