ZN
Zinzisikhaya N
1 reviews | Active since Jan 2022
19 Dec 2023, 08:23
Poor customer service and lack of efficiency
I made the mistake of migrating from Discovery to Bonitas Medical Aid. My application was processed through our company broker, Bonitas recieved the application and their T&C's suggest that i should be on a 3 months waiting period which shouldnt be the case when using a company broker. It's been a full month and the broker and I are still waiting on feedback and i'm not covered. Bonitas is the worst!
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Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
19 Dec 2023, 09:05 Hello Zinzisikhaya N
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply19 Dec 2023, 09:05
Official
Hello Zinzisikhaya N
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
21 Dec 2023, 23:08 Hello Zinzisikhaya N
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kindly note that the ID number provided is invalid.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kindly note that the ID number provided is invalid.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply21 Dec 2023, 23:08
Official
Hello Zinzisikhaya N
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kindly note that the ID number provided is invalid.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kindly note that the ID number provided is invalid.
Kind regards
Bonitas Team