Poor customer service and information sharing

<p>I moved medical aids when I joined my new company (+-1 year)</p> <p>I received a message on the 03-10-2016 stating I have been handed over to the ITC –Ba collections department for not paying an outstanding amount of R190.00.</p> <p>I find this strange, as I did not received a message, phone call or e-mail over the past 1 year informing me I have an outstanding balance.</p> <p>It is very unprofessional to hand over an account to the ITC, without informing the account holder that he/she owes a balance!!</p> <p>If this is the way Bonitas does business, I am glad I am no longer using their services and don’t intend on going back.</p>